Voice of the Customer
Main dashboard
Product performance details page
Project Overview
Team: Myself, program manager
Duration: Ongoing
My Role: User flows, wireframes, mockups
Tools: Sketch, paper and pencil
Deliverable: User flows and mockups to be considered for implementation into one component of the product
Voice of the Customer is a tool for sellers that utilize the Amazon fulfillment network. It operates as a dashboard for them to view customer feedback, track inventory metrics and trends, and allows them to identify and address potential issues with their products.
I worked with one of the program managers behind this tool to design the user flow and layout of one function of the product performance detail page. I had the opportunity to work on this product due to having optimized many internal processes and user lows incorporated within Amazon throughout my tenure there. It has been an extremely valuable learning experience to collaborate with an actual project lead and iterate on a product that has launched and is continually being refined.
Due to confidentiality, I am unable to display or go into detail about the specific parts of my contribution to this ongoing project. Images shown are of the product available in its current state.