Project Overview
Team: Myself as UX Designer, Program Manager, SDE Manager, 2 Software Engineers
Duration: 1.5 Months
Tools: Figma
Deliverable: Mid-fidelity concept mockups
My Role: Product strategy, mid-fidelity mockups
Regulatory Central is a dashboard for program managers and regulators to supervise product regulation compliance violation through creating, viewing, and managing regulation query requests and accessing overall product compliance performance metrics.
User Problems
Regulators do have have a tool to create and manage cases for product regulatory query requests
Program managers do not have a tool to view and analyze data and trends over product regulation performance and violations across programs
Business Problems
Risk of increase in product regulation compliance violations due to lack of oversight and maintenance by regulators and program managers
Objective
Manage UX consultation sessions with partner team and deliver high-level conceptual mockups to allow director to understand envisioned plan for project proposal.
Product Strategy
My main role in for this project was maintain weekly consultations with a partner team to give them UX guidance how to execute on their plans to create a comprehensive dashboard for program managers and regulators to manage product compliance data.
To aid with their project proposal, my partner team came to me with a minimum specs for functionalities they wanted to be able to convey that the service to provide:
View regulatory compliance performance and violation metrics
Create cases for regulatory query requests
View for regulatory query requests
Track case history and manage cases
Personas
I created personas for the team to help them distinguish the different needs, behaviors, frustrations, and goals between program managers and regulators to give us a framework for what considerations needed to be incorporated.
The personas gave my collaborators a clearer idea on user pain points and needs and allowed me to more effectively convey the fundamentals that the service needed to address to be relevant for each user type.
User Flow Diagram
With only a rough idea of what they wan
How to handle registration…
Concept Mockups
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Outcomes & Lessons
I was no